Caltrans’ mission is “to provide a safe, sustainable, integrated and efficient transportation system to enhance California’s economy and livability.” The organization’s goals are to meet transportation challenges of modernization in order to position Caltrans as a “world-class Department of Transportation.”
In expanding its role for administering policies and procedures for Caltrans’ IT portfolio of projects, the Information Technology (IT) Enterprise Technology Investment Division (ETID) was increasingly challenged to continue to provide services necessary for successful project delivery. This was felt most acutely by the Project Management Office (PMO) and it was found that portfolio selection methods were not aligned with IT; in short, there was a need for integration of IT planning and Enterprise Strategic Planning.
Delegata performed an assessment of IT project management and worked to identify and address gaps in their methodology and project oversight. We adapted proven Diamond methodologies to increase project success rates as well as provided governance and partnership training for ETID. Moreover, Delegata developed a strategic roadmap to assist ETID in implementing the recommendations and tested these recommendations against complexity, portfolio lifecycle management, and change readiness and user adoption.
Caltrans benefitted from the improvement of IT Business Services for high value IT Business Planning. Delegata helped ETID identify and develop the management requirements for successful IT project execution, and also set the framework for continuous improvement and organization maturity by facilitating the use of data gathered for Enterprise IT Strategic Planning. The project was completed with knowledge transfer and an assurance that ETID leadership could effectively use the strategic roadmap to continuously tune processes.
Caltrans is upgrading their Integrated Maintenance Management System (IMMS) from their current Hansen version 7.0 to a web-based Inform Public Sector (IPS) version 8.0. The Division of Maintenance’s (DOM) current IMMS employs generic terminology and work flows, therefore, allowing for only a limited amount of customization. Updating the IMMS will help solve these issues but also creates a need for organizational change management.
Delegata is working with Caltrans to identify a proper methodology for managing change, as well as helping Caltrans to employ effective organizational change management strategies. Included in this process will be identifying stakeholders, utilizing stakeholder mapping, and developing and employing an effective communication plan. Once the strategies and change have taken place, Delegata will report on the impact of the change and plan for a proper transition which will include the completion of a final evaluation of the Organizational Change Management effectiveness.
As the Division of Maintenance’s (DOM) primary asset management tool, the IMMS is responsible for providing the foundation for data collection as well as providing a platform for planning, budgeting, scheduling, reporting, and evaluation of field maintenance work. Properly transitioning Caltrans employees, processes, culture, and strategy will help to ensure the success of the IMMS upgrade, thus providing Caltrans supervisors with a more efficient system and a better overall return on the investment. This then offers supervisors a more effective capability to record the hours and dollars invested across the state highway system, as well the capability to better plan and budget future work.
Caltrans – District 11, serving San Diego and Imperial counties, had an existing website that provided users with local area travel information. As is, however, they found the look and feel of the website to be dated—needing updates to meet web standards set forth by the Americans with Disabilities Act (ADA) and the California State Governor. Moreover, the website needed a structural reorganization to make it more user-friendly and to make information easier to access.
Delegata partnered with Caltrans – District 11 for the initiation, planning, and design phases of the redesign project, which involved the development of standardized templates and style sheets as well as an analysis of the functional design and web infrastructure. The resultant design and data migration guidance by Delegata allowed Caltrans – District 11 to successfully complete the redesign project.
By developing new templates for consistent and compliant design of new content, the redesign resulted in organized content that met ADA and CA Governor standards. Moreover, the in-depth analysis that Delegata performed allowed Caltrans – District 11 to look toward the future with preparation for new projects (such as a Content Management System) and other useful services more quickly adopted as a result of strategic planning.