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Government Service Portals

			Solution - Government Service Portals Brochure - (.PDF 140KB) Component - Self Service Brochure - (.PDF 128KB) Project Profile - CalPERS - Member Self Service - (.PDF 112KB) Project Profile - SJC County Intranet Portal - (.PDF 120KB)

The Challenge

The days when interacting with public agencies required a series of time-consuming personal interactions are coming to an end. As public services become extended and expanded through legislation and voter-driven initiatives, the challenge lies in stretching tight budgets while introducing new services and still delivering on currently mandated services.

The Solution

Delegata’s Government Service Portals solutions concurrently address internal and external process effectiveness by efficiently increasing speed and lowering performance costs.

In a G2G/B scenario, our solutions incorporate:

• High-volume transactions.
• Secure password and application administration.
• Secure data provisioning.
• Legacy system integration and other high-value options.

In a G2P scenario, individuals are serviced with:

• Online forms and publication downloads and ordering.
• Improved service through secure self-service access to personal information.
• Efficient online status requests from various government agencies.
• Online appointment scheduling.
• Reduced wait times using online licensing and other services.

In a G2E scenario, administrative costs are lowered by:

• Maintaining standard HR information baselines.
• Gaining access to enterprise functionality.
• Creating and publishing content of all types.
• Implementing knowledge management tools and processes.

The Benefits

Delegata provides organizations with cost-effective tools that support improved, efficient daily interactions with their customers. We are nationally recognized and have earned several public sector performance awards for successful portal solutions. Delegata’s Government Service Portals solutions enable organizations to effectively deliver services and information to targeted customer segments while reducing the costs of those services.

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