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Best of California 2008

Anchor Sponsor at the Best of CA, Delegata presents:
Customer-Aligned decision making

Chief Principal and Organizational Change Management (OCM) Practice Lead, Brian Lee, Will be Presenting a Strategic Transformation Model for Customer-Aligned Decision Making  

In today’s challenging economic climate, you cannot afford to make strategic decisions that are not tightly aligned to delivering the highest value to your customers. Innovative government services such as GIS, eRetention, Mobile Computing, and Green Technology open new opportunities for the public sector to deliver higher value. However, without knowing your ultimate customer and directly aligning your strategy to their needs, your technology projects may fall short. This strategic session will take a look at the complex value network (who is your customer’s customer) that is active within government services. Attendees will walk away with a model for customer-aligned decision making.

Registration

If you would like to attend this session, register online now!

Event Information

Date: Wednesday, December 03, 2008
Time: 8:00am - 5:00pm (Delegata Session 10:45am)
Location: Sacramento Convention Center, 3rd Floor

Best of California 2008 Event Program

Full Program Descriptions

9:15am | Keynote Introduction

Steal This Idea - Government Edition | Back to Program
Cathilea Robinett , Executive Vice President, Center Digital Gov.

Information Technology is a daunting challenge in the best of times, and it is even more difficult today as governments face tightening finances and diminishing revenues. Under such circumstances, the smart thing to do is look for opportunities to borrow ideas from other jurisdictions who have demonstrated savings of time and money in solving major service delivery challenges. But where to look? There are 94,731 city, county and state governments across our nation. This fascinating session provides - at a pace not unlike a 3-day tour of Europe - the best of hundreds of nominees and dozens of winners from the Center for Digital Government's intensive national surveys of best and emerging practices in the public sector IT community. Be prepared to borrow an idea... or 10.

10:45am | Concurrent Sessions

Customer-Aligned Decision Making

Brian Lee, Chief Principal and Organizational Change Management (OCM) Practice Lead, Delegata Corp

In today’s challenging economic climate, you cannot afford to make strategic decisions that are not tightly aligned to delivering the highest value to your customers. Innovative government services such as GIS, eRetention, Mobile Computing, and Green Technology open new opportunities for the public sector to deliver higher value. However, without knowing your ultimate customer and directly aligning your strategy to their needs, your technology projects may fall short. This strategic session will take a look at the complex value network (who is your customer’s customer) that is active within government services. Attendees will walk away with a model for customer-aligned decision making.

GIS Innovation and Collaboration - Best Practices |  Back to Program

Michael Byrne, eServices Policy Manager, California Department of Public Health

Bobby Caudill, Solutions Architect, Worldwide Government Solutions, Adobe Systems

GIS has become a pervasive and increasingly practical resource in government. What began as a highly esoteric technology is now commonly used in government, not only internally but also in the provision of online services. This session discusses the current innovative GIS collaboration projects and opportunities for expanding the role of GIS in government as a valuable decision-making tool.

Security and Data Vulnerability | Back to Program

Aaron Iacobucci, Senior Manager, Public Services Practice, BearingPoint

Nick Piazzola, Vice President, Government Programs, Verisign

Mark Weatherford, Executive Officer, California Office of Information Security and Privacy

The life-changing conveniences offered by technology are balanced by the trials and tribulations of securing the systems. The ever-increasing use of wireless and mobile devices only adds to the challenge. This session looks at the latest tools, standards and solutions for assessing your environments vulnerabilities, shoring up defenses and avoiding the type of internal security incidents that we have been reading about all too often.

Green Technology and Sustainability | Back to Program

Shell Culp, CIO, California Department of Toxic Substances

In our world of finite resources, environmental responsibility has never been more important than it is today. While today's government leaders know this, it can be difficult to develop programs that bring about real change. Yet technology also holds the promise of more energy efficient IT environments, greener buildings, and less travel requirements through telecommuting. What role does technology play in creating a greener government? This session looks "beyond the data center" regarding these issues and provides thought-provoking ideas on how government and technology leaders need to rethink technology's role in a greener future.

eDiscovery and eRetention
Back to Program

Greg Trosset, Electronic Records Program Project Manager, King County, Archives and Records Management Section

Gary Rodgers, WW Public Sector & Education, Market Development, Image and Printing Group, Hewlett-Packard

As paperless government becomes a reality, the challenge of determining what to save and what to throw away becomes more complex. Managing the growing volume of electronic records is made even more complex by the legal and organizational rules which govern retention. Which types of electronic records must be retained? How long must they be kept? What does it mean to retain a record in the digital realm? Understanding the legal and organizational implication of erecords management is crucial. This session focuses on current technologies and best practices.

11:45am | Lunch

12:40pm | General Session

The Changing Face of California | Back to Program

Ron Crouch, Director, State Data Center, University of Louisville

The population is changing fast. It is getting older, more diverse and much more demanding. You have heard some of the facts and trends, but not all. In this session, nationally known demographic expert Ron Crouch will reveal the results of his research and his vision for the future. He will answer such vital questions as: Who are the citizens of tomorrow and what will they demand from government? What new challenges are facing government in the years ahead? Is the population becoming more or less educated and skilled? How does California compare to the rest of the country? This session is guaranteed to provide some real surprises and Mr. Crouch's candor and humor keep things lively.

1:40pm | Afternoon Break

2:00pm | Concurrent Sessions

Innovating in Tough Times | Back to Program

Sheri Hofer, Bureau Chief, California Department of Justice Robert

Robert M. Dallas, Director of Business Development, Industry and Public Sector Sales, Alcatel-Lucent

Rob Peglar, Vice President, Technology, Xiotech Corporation

Necessity is the mother of invention, and it is creating a new environment in government. Project strategies that would never have been considered a few years ago are now being encouraged and approved. Jurisdictions and agencies that previously went decades without talking to each other are now finding themselves openly sharing ideas and resources. Morale is on the rise as government entities are finding out that there is more than one way to get something done. This session offers successful examples that provide ideas, solutions, inventiveness and inspiration on how to get projects done in today's challenging budget environment.

Mobile Computing Technology and Applications | Back to Program

Scott Feinberg, US Market Director, Government, Tandberg

Chris Hill, Vice President, Government, Education, Medical, AT&T

As the number of convenient wireless devices and innovative applications grow, the demand by users seems to grow exponentially. When a workforce is empowered with mobile technology, productivity rises and service deliver improves. This session discusses these issues while highlighting emerging data applications and technologies, especially as they might apply to law enforcement and emergency responders.

Virtually Green - The Role of Cloud Computing and Virtualization in a Green Strategy
Back to Program

Doug Couto, Director of Transportation, Citrix

In California today, government IT organizations are faced with what seem to be competing requirements: prepare for higher demand, cut costs and comply with enterprise wide green initiatives. A growing number of IT organizations are looking to server virtualization and Cloud Computing as possible solutions. Through these strategies, you can selectively rebalance or purchase computing power on an as-needed basis. This session offers you specific advice on how to take advantage of server virtualization and shared infrastructure resources.

More Info

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