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Best of California 2006

Anchor Sponsor at the Best of CA, Delegata presents: “Getting to the Next Level: Developing a Culture of
Dynamic Progress”

Chief Principal and Organizational Change Management (OCM) Practice Lead, Brian Lee, will be presenting OCM principles in the context of actionable measurements for government leaders.  

Performance Measurement has become the latest management trend to drive improvement in government organizations. Constituents have ever-increasing expectations for their government's services; therefore, governments must continually transform to satisfy their constituents. Continual transformation requires regular evaluation to produce "lessons learned" that are applied to reach the next level of service delivery. Performance Measurement requires government leaders to develop a culture of dynamic progress.

People working in government are expected to deliver services that are valuable to their constituents. The same people are expected to use new technology that supports new business processes that deliver new services. Learn how to increase the satisfaction of your constituents while increasing the satisfaction of your employees.

Continual change requires a culture of continual progress. This session will provide compelling examples of organizational change management principles and best practices

Registration

If you would like to register to attend this session browse to: http://www.govtech.net/gtc/index.php/BestofCalifornia2006/

Event Information

Date: Monday, November 13th, 2006
Time: 8:00am - 5:00pm
Location: Sacramento Hyatt Regency

Best of California 2006 Event Program

Full Program Descriptions

9:15am | Keynote Introduction

Concierge Government | Back to Program

Rekhi Singh, President & CEO of R Systems, Center Digital Gov.
Cathilea Robinett , Executive Vice President, Center Digital Gov.

From humble origins in France as the resident care taker of a building, the concierge came to characterize specialized or even luxury services in the high-end hospitality industry. Concierges now have presence in family-oriented hotels to provide extraordinary service to ordinary folks. Likewise, it is time to democratize extraordinary levels of service in government - for the good of a professional civil service and to the benefit of the citizens and businesses they serve.

Such a public sector concierge would bring previously unthinkable levels of service to government service delivery through automation, the exponential efficiencies of the network and the reallocation of human talents that optimize the investment of taxpayer funds in doing the public's business. No longer just an aspiration captured in the "@yourservice" days of the gov-dot-com era, all the preconditions for concierge government are now available. It is not only possible; it is desperately needed and will become common, cheap, and routinely available - with the added benefit of reinvigorating public service and public servants.

Concierge government will radically change what government does, how it does it, who - or more appropriately, what - does it, and what it costs. This means that government is about to take an even bigger leap forward than e-government delivered or even promised. These changes will be so profound that rethinking the government enterprise has taken on a new sense of urgency and is now a task for statesmen and stateswomen and not just the IT community. The question is, will the next Mr. and Ms. eJefferson step up to the task?

Panel Response

Following the keynote presentation on Concierge Government, a panel of government executives from California State and Local government will address how the State of California is striving for extraordinary levels of service in government

• Suzanne Bost, Project Executive, BIS Project, Department of Finance, State of California
• Sheri Hofer, Bureau Chief, Department of Justice, State of California
• Selvi Stanislaus, Executive Officer, Franchise Tax Board, State of California
• George Valverde, Director, Department of Motor Vehicles, State of California

11:20am | Concurrent Sessions

Information Deficit, the Storage, Archiving, and Retrieval
of Valuable Data |  Back to Program

Patrick Cahill, Solution Architect, ILM Consulting & Implementing Group, Hewlett-Packard Company

Data storage, retention, and retrieval practices in an era of increasing Federal regulations and the Freedom of Information
Act (FOIA).

It is estimated that an organization employing 1,000 workers wastes $48,000 per week or nearly $2.5 million per year due to the inability to locate and retrieve information. Information deficit is a metric that captures the costs and inefficiencies that result primarily for intellectual rework, substandard performance, and inability to find information resources. This session will focus on the Lifecycle of Information in our current environment of increased Federal regulations. Topics will include database data, e-mail management, and data center consolidation opportunities.

GIS in Decision Making | Back to Program

John Huie, Geographic Information Officer, Contra Costa County

Geographic Information Systems have long been at the leading edge of government collaboration and data sharing. Great strides have been made not only in leveraging systems and data sources, but also in using GIS as a key component in the decision making process. This session focuses on strategies and best practices for maximizing the value of GIS in government.

Identity Management | Back to Program

John Bennett, Principal Solution Architect, Oracle

With the growth of e-government, organizations are challenged with providing access to a growing number of users and citizens while at the same time keeping information secure. With the ever-increasing pressure to share information among a wide range of systems, authentication becomes the problem du jour. This session discusses some of the approaches and solutions that are being used successfully in the public and private sectors.

Leveraging Open Standards in the Public Sector
Back to Program

Dan Gill, Manager, Technical Marketing, Cisco

The use of Open Standards is a fundamental guiding principle which drives the growth of the Internet. This session will examine the role of Open Standards in providing both innovation and interoperability in the networking industry. In particular, it will explore how one Internet Engineering Task Force (IETF) standard (Multiprotocol Label Switching (MPLS) VPNs) has expanded beyond its original role as a Service Provider technology, and is finding new applicability in large Enterprises. This will include a discussion of what unique services an MPLS backbone can provide to Enterprises, how Enterprises are using MPLS today, and an examination of the benefits and challenges involved in
deploying MPLS.

1:30pm | Concurrent Sessions

Getting to the Next Level: Developing a Culture of
Dynamic Progress | Back to Program

Brian Lee, Chief Principal, Organizational Change Management (OCM) Practice Lead, Delegata

Performance Measurement has become the latest management trend to drive improvement in government organizations. Constituents have ever-increasing expectations for their government's services; therefore, governments must continually transform to satisfy their constituents. Continual transformation requires regular evaluation to produce "lessons learned" that are applied to reach the next level of service delivery. Performance Measurement requires government leaders to develop a culture of dynamic progress.

People working in government are expected to deliver services that are valuable to their constituents. The same people are expected to use new technology that supports new business processes that deliver new services. Learn how to increase the satisfaction of your constituents while increasing the satisfaction of your employees.

Continual change requires a culture of continual progress. This session will provide compelling examples of organizational change management principles and best practices

Records Management and E-Discovery | Back to Program

Nick Mehta, Vice President of Product Management, Enterprise Vault, Symantec
Karin Ondricek, Senior Marketing Manager, Content Management & Archiving, EMC Global Solutions

This session will address information lifecycle management in a world of increasingly stringent requirements regarding the ability to produce records on demand. According to recent studies, 60% of enterprises view email as critical information. In this session we will show you how applying policy-based email archiving solutions can help you reduce storage capacity and costs, simplify management, enable instant search and discovery of email, files and unstructured content, and better manage email based on retention policies defined by the legislature or the Agency.

Wireless Trends | Back to Program

David de Lancellotti, West Area Director, Lucent Technologies

As the number of convenient wireless devices and applications grow, the demand by users seems to grow exponentially. In 2007, when WiMax becomes widely available, making a city wireless will take almost no effort. However, is it government's role to provide these services? This session will address wireless issues in the context of a business model while highlighting innovative technologies and applications.

Business Continuity: Consolidation and Virtualization
Back to Program

Justin Hoffman, Corporate Account Manager, VM Ware, (on behalf of GovPlace)

Governments are embracing new technologies to build a flexible IT infrastructure that can keep pace with the increasing needs and demands for information. IT Virtualization helps your organization pool and share IT resources and lowering your costs by optimizing utilization of your technology.

This presentation will address three factors -- people, process and technology that help government entities virtualize their entire environment. The session will examine the tools and best practices that are involved whether you are looking to optimize individual hardware within a single application, multiple infrastructure environments, or optimizing heterogeneous resources.

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